Overview
La Callejera ("we," "us," or "our") operates the website lacallejera.com and provides guided street art tour services. This Privacy Policy explains what information we collect, how we use it, and the choices you have about your information. By using our website or booking a tour, you agree to the practices described below.
Information We Collect
We collect information you provide directly to us, including:
- Booking information: your name, email address, tour selection, date, and number of guests when you submit a booking request.
- Communications: any messages, special requests, or correspondence you send us.
- Payment information: processed securely through our payment provider. We do not store credit card numbers on our servers.
We may also collect limited technical information automatically when you visit our site, such as your browser type, device type, referring URL, and general geographic region (country/city level). This data is collected in aggregate and is not linked to your identity.
How We Use Your Information
We use the information we collect to:
- Process and confirm your tour bookings
- Send booking confirmations, reminders, and itinerary details
- Respond to your questions and support requests
- Improve our website and tour offerings
- Send occasional updates about new tours or events, if you have opted in
We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
Email Communications
If you book a tour or otherwise submit your email address, we may send you transactional messages related to your booking. We may also send you marketing emails about upcoming tours or events if you have consented to receive them. You may opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly at hola@lacallejera.com.
Cookies
Our website uses minimal cookies. We may use a session cookie to maintain your browsing session and a preference cookie to remember settings. We do not currently use advertising or cross-site tracking cookies. You can control or delete cookies through your browser settings.
Third-Party Services
Our website loads fonts from Google Fonts and images from Unsplash. These services may collect certain technical information (such as your IP address) in accordance with their own privacy policies. We do not control their data practices.
Data Retention
We retain booking records for up to three years for business and legal purposes, after which they are securely deleted. You may request deletion of your personal information at any time by contacting us at hola@lacallejera.com, subject to any retention required by law.
Security
We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will delete it promptly.
Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete the data we hold about you. To exercise any of these rights, contact us at hola@lacallejera.com. We will respond within 30 days.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
Contact
If you have any questions about this Privacy Policy, please contact us at:
La Callejera
hola@lacallejera.com